Getting Help
Mid-Span Power Hub User’s Guide xiii
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmodeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe
network
•Adescriptionofyournetworkenvironment(forexample,layoutorcabletype)
•Networkloadandframesizeat
thetimeoftrouble(ifknown)
•Thedevicehistory(forexample,haveyoureturnedthedevicebeforeoristhisa
recurringproblem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
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