Enterasys-networks 9034385 Manuel d'utilisateur télécharger pdf (Page 10)

Getting Help

viii About This Guide

•EnterasysNACManagerOnlineHelp.ExplainshowtouseNACManagertoconfigureyour

NACappliances,andtoputinplaceauthenticationandassessmentrequirementsfortheend‐

systemsaccessingyournetwork.

• InstallingtheAssessmentAgentontheLockdownEnforcerAppliance.Providesinstructionsfor

installingtheEnterasysNetworksAssessmentAgent

ontheLockdownEnforcerappliance(or

anotherLinuxsys tem).TheAssessmentAgentisrequiredforcommunicationbetweenthe

NACapplianceandtheLockdownEnforcerappliance.

• InstallingtheAssessmentAgentontheNessusServer.Providesinstructionsforinstallingthe

EnterasysNetworksAssessmentAgentontheNessusserver.TheAssessmentAgentis

requiredforcommunicationbetweentheNACapplianceandtheNessusserver.

Getting Help

ForadditionalsupportrelatedtoNACproductsorthisdocument,contactEnterasys Networks

usingoneofthefollowingmethods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing



modeswitchesorrebootingtheunit)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork

•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant

environmentalinformation)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(forexample,if

youhavereturnedthedevicebefore,orifthisisarecurring

problem)

•AnypreviousReturnMaterialAu thorization(RMA)numbers

World Wide Web www.enterasys.com/support

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

To find the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/support

To expedite your message, type [NetSight] in the subject line.

To send comments concerning this document to the Technical Publications Department:

Please include the document Part Number in your email message.

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Enterasys-networks 9034385 Manuel d'utilisateur Page 10