Enterasys Networks SecureStack C2RPS-CHAS2 Manuel d'utilisateur télécharger pdf (Page 21)

Getting Help

SecureStack C2 Installation Guide 1-5

Getting Help

ForadditionalsupportrelatedtotheC2RPS‐CHAS2orthisdocument,contactEnterasys

Networksusingoneofthefollowingmethods:

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasysNetworksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolve

theproblem(e.g.,changing

modeswitches,rebootingtheunit,etc.)

•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe

network

•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(i.e.,haveyoureturned

thedevicebefore,isthisarecurring

problem,etc.)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web http://www.enterasys.com/support

Phone 603-332-9400

1-800-872-8440 (toll-free in U.S. and Canada)

For the Enterasys Networks Support toll-free number in your country:

http://www.enterasys.com/support/gtac-all.html

To expedite your message, please type [C-SERIES] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications

Department:

techpubs@enterasys.com

To expedite your message, please include the document Part Number in the email message.

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Enterasys Networks SecureStack C2RPS-CHAS2 Manuel d'utilisateur Page 21