Enterasys Networks RBT-8200 Manuel d'utilisateur télécharger pdf (Page 14)

xii About This Guide

Getting Help

Foradditionalsupportrelatedtotheproductorthisdocument,contactEnterasys Networksusing

oneofthefollowingmethods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowinginformation

ready:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing



modeswitchesorrebootingtheunit)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork

•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant

environmentalinformation)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(forexample,if

youhavereturnedthedevicebefore,orifthisarecurring

problem)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

Caution: Contains information essential to avoid damage to the equipment.

Precaución: Contiene información esencial para prevenir dañar el equipo.

Achtung: Verweißt auf wichtige Informationen zum Schutz gegen Beschädigungen.

Note: Calls the reader’s attention to any item of information that may be of special

importance.

World Wide Web http://www.enterasys.com/support

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

For the Enterasys Networks Support toll-free number in your country:

http://www.enterasys.com/support/gtac-all.html

To expedite your message, please type [RoamAbout] in the subject line.

To send comments concerning this document to the Technical Publications Department:

Please include the document Part Number in your email message.

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Enterasys Networks RBT-8200 Manuel d'utilisateur Page 14